The Bedworks of Maine in Brewer, ME Open now

Reviews about The Bedworks of Maine

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  June 30, 2020, by Kille Branson
  I came to Bedworks of Maine on Friday May 27th in the early afternoon to find replacement hardware for my brother's futon that we had purchased AGES ago and he has since lost the hardware. I went to a different furniture store beforehand, where I thought we had purchased his futon (and my own) to find the hardware. The lovely gentleman there recommended I go to Bedworks! I thank the man and head out to Bedworks. When I walk inside I see the EXACT SAME futons my brother and I own (though I just thought they were similar at the time) and asked the woman who approached me about getting new hardware, even mentioning the futons on display. She INSISTED that their futons were made there and everything was custom and that her hardware wouldn't POSSIBLY fit our futons and acted very snooty and rude to me. She said "Your futons may be similar but ours are custom and so the hardware will NOT fit yours." After begging to at least TRY the hardware she gave me two clevis pins (and nothing else even though I needed ALL of the hardware and I was willing to pay for it all) for free to try but, again, insisted that they would not work but I "could try anyway." I tried them. They are an EXACT match. I then got the clips for the clevis pins and the screws for the frame (using my screws for reference) at Lowe's. I had previously gone to Lowe's to find replacement clevis pins for my personal futon but the holes do not match up for the clips to hold them in place. In all, I love our futons, which as it turns out were purchased from Bedworks of Maine 10+ years ago, but because of the utter disrespect and rudeness I encountered when just looking for help I will no longer purchase ANYTHING else from them. When it comes time to replace other hardware, the mattress, or the futon in general I will go someplace else and will never recommend Bedworks of Maine because of the intense rudeness I encountered there.
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  May 01, 2020, by A A
  We had a fantastic experience purchasing a bed from Bedworks of Maine through a 3rd party seller. The quality of the bed is excellent. We lost/broke one of the support pieces about a year after our purchase. We got in touch with Bedworks and they helped us to get the replacement part. Excellent experience and product overall.